1. Data controller

The data controller responsible for processing your personal data is:

Holistiskdk

support@holistisk.dk

We process your data in accordance with applicable data protection legislation, including the GDPR.

2. What personal data we collect

We collect and process the following types of information when you visit the webshop or make a purchase:

• Name

• Address and delivery information

• Email address and telephone number

• Payment information (handled securely via our payment provider)

• Order and purchase data

• IP address, browser data, and cookies (see cookie policy)

3. Purpose of processing

We process your information for the following purposes:

• Completion of purchases and delivery of goods

• Customer service and handling of inquiries

• Administration of returns, complaints, and warranty claims

• Bookkeeping and statutory accounting requirements

• Improvement of the webshop and user experience

• Marketing, if you have given your consent (e.g., newsletter)

4. Legal basis

The processing of your information is based on the following:

• Performance of a contract (GDPR Art. 6(1)(b)) – when you purchase goods

• Legal obligation (GDPR Art. 6(1)(c)) – e.g., the Bookkeeping Act

• Legitimate interest (GDPR Art. 6(1)(f)) – improvement of the webshop, prevention of abuse

• Consent (GDPR Art. 6(1)(a)) – e.g. for newsletters or cookies

5. Storage period

We store your information for as long as necessary for the purposes for which it was collected:

• Order and accounting data: up to 5 years in accordance with the Danish Bookkeeping Act

• Customer service inquiries: up to 2 years

• Newsletter data: until you withdraw your consent

• Cookies: in accordance with the applicable cookie policy

• Information is deleted or anonymized when it is no longer necessary.

6. Sharing of information

We only share your information with trusted third parties when necessary:

• Shipping companies (e.g., GLS, PostNord) for delivery of goods

• Payment providers (e.g., Stripe, PayPal, MobilePay) for secure payment

• IT suppliers and hosting partners

• Auditors or authorities when required by law

We never sell your information to third parties.

7. Transfer to third countries

If we use data processors outside the EU/EEA, we ensure that the transfer is in accordance with the GDPR, e.g. via:

• EU standard contractual clauses

• Suppliers certified under recognized security schemes

8. Your rights

As a data subject, you have the following rights:

• Right of access to your information

• Right to rectification (correction)

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to withdraw consent

If you wish to exercise your rights, please contact us using the information at the top of this policy.

9. Security

We protect your information through technical and organizational security measures that prevent unauthorized access, misuse, loss, or alteration.

10. Cookies

The webshop uses cookies to improve functionality, statistics, and marketing. You can read more in our cookie policy and change your cookie settings at any time.

11. Changes to the privacy policy

We may update this privacy policy from time to time. The latest version will always be available on the webshop.

1. General information

These terms and conditions apply to all purchases made on our webshop. By placing an order, you accept the terms and conditions below. We reserve the right to update or change the terms and conditions without prior notice. The terms and conditions applicable at the time of purchase are those applicable to the specific order.

2. Products

We sell EMF-shielding fabrics and clothing. The products are designed to reduce exposure to electromagnetic fields, but the effect may vary depending on the application, environment, and individual circumstances. Product descriptions and technical specifications are indicative.

3. Prices and payment

All prices are shown in U.S. dollars (USD) and do not include VAT. Customers in the United States will not be charged VAT. Customers in the United Kingdom are responsible for paying any applicable VAT, duties, or import charges directly upon receipt of the product, as these are not included in the purchase price.

Any shipping costs will be added at checkout.

Payment can be made using the payment methods listed in the webshop. The payment amount may be charged immediately upon completing your order.

4. Delivery

We strive to deliver quickly and securely. The delivery time is stated at checkout and may vary depending on stock status and carrier.

The risk for the item passes to the buyer upon receipt.

5. Right of withdrawal

Due to the special nature of the products and hygiene requirements, the right of withdrawal is only offered on unopened and unused goods.

The right of withdrawal lapses if the packaging has been broken, the goods have been used, or there are signs of handling beyond what is necessary to determine the nature of the goods.

If you wish to exercise your right of withdrawal, you must contact us in writing within 14 days of receiving the item. Returns must be made at the buyer's own expense and risk.

6. Returns and refunds

Returns are only accepted in the following cases:

• Unopened items where the original packaging is intact.

• Manufacturing defects where the item is defective upon receipt.

If you suspect a manufacturing defect, please contact us as soon as possible with documentation (e.g., photos). We will then assess the case and offer either a replacement or a refund.

Items returned without prior agreement or that do not meet the above conditions will be rejected.

7. Right of complaint

Under the Sale of Goods Act, you have a two-year right of complaint for manufacturing and material defects. The right of complaint does not cover:

• Wear and tear resulting from normal use

• Defects caused by incorrect use

• Damage caused by lack of maintenance

• Changes in the product's properties as a result of washing, use, or environmental influences

Complaints must be made within a reasonable time after the defect has been discovered.

8. Limitation of liability

We cannot be held liable for indirect losses, consequential damages, or losses resulting from incorrect use of the products.

Products with EMF shielding properties cannot guarantee complete blocking of electromagnetic fields.

9. Personal data

We process your information in accordance with applicable data protection legislation. Information is used solely for the purpose of processing your order and improving our service.

10. Contact

If you have any questions about your rights, returns, or complaints, please feel free to contact us using the information provided on the webshop.

1. Scope

These legal terms and conditions govern the use of our online store and the services we provide. By visiting or using the online store, you agree to these terms and conditions. If you do not agree to them, you should not use the site.

2. Ownership and intellectual property rights

All content on the webshop, including text, images, graphics, logos, product descriptions, and design, belongs to Holistiskdk or our licensors. The content may not be copied, distributed, modified, or used commercially without written permission.

3. Product information and disclaimer

We strive to provide accurate and up-to-date information about our EMF shielding products. However, there may be printing errors, technical errors, or updates that have not yet been implemented.

EMF shielding – no guarantee of full effectiveness

Our products are designed to reduce exposure to electromagnetic fields, but:

• The effect may vary depending on the environment, usage patterns, and individual circumstances

• The products cannot guarantee complete blocking of EMF

• The products should not be considered medical devices or a substitute for professional advice

We disclaim any liability for loss, damage, or consequences arising from the use of the products, including indirect loss or consequential damage.

4. Use of the web shop

You may not use the web shop to:

• Making fraudulent orders

• Attempting to gain unauthorized access to systems

• Disrupting or damaging the web shop technically

• Misusing contact forms or communication channels

We reserve the right to reject orders, block users, or restrict access if we suspect misuse.

5. Prices, errors, and availability

All prices are listed in DKK, including VAT. We reserve the right to change prices without notice.

If any of the following occur:

• Price errors

• Stock errors

• Technical errors during checkout

• Incorrect product descriptions

...we reserve the right to cancel the order or contact you to agree on a solution.

6. Links to third-party sites

The web shop may contain links to external sites. These sites are not operated by us, and we are not responsible for their content, security, or practices.

7. Limitation of liability

To the extent permitted by law, our liability is limited to:

• The amount you paid for the product in question

• Direct damage attributable to our fault

We are not liable for:

• Consequential damages

• Loss of profits

• Loss of data

• Losses resulting from misuse of the products

• Damage caused by alterations, washing, or improper handling of EMF materials

8. Force majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our control, including natural disasters, war, strikes, technical breakdowns, pandemics, or government orders.

9. Changes to the terms and conditions

We may update these legal terms and conditions from time to time. The current version will always be available on the webshop. By continuing to use the webshop, you accept the changes.

10. Choice of law and jurisdiction

These terms and conditions are governed by Danish law. Any disputes shall be settled by the Danish courts with Copenhagen as the venue, unless otherwise required by mandatory law.